POLICIES

Milpitas Pick-Up Policies

NO SHOW - NO REFUND

Orders will be forfeited/cancelled after three contact attempts.

We send out pick-up reminders the Thursday before pick-up (texts are sent to the phone number that was provided when ordering.)

LATE PICK-UPS

If you're late for your scheduled pick-up time, please let us know as soon as possible. We prepare orders based on the time selected to ensure the quality of the mochi bites.

We try our best to accommodate pick-up time changes when we can - advance notice is highly appreciated. You can also arrange for someone else to pick up your order. Be sure to send the pick-up instructions to them to ensure an easy pick-up experience.

CANCELLATIONS / REFUNDS

Please notify us at least 72 hours prior to your scheduled pick-up time to cancel your order and receive a full refund.

Any catering or special events are exempted from this cancellation & refund policy.

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If you have any additional questions, feel free to reach out to us!