FAQs

Shipping

Do you ship?

Unfortunately we do not offer any shipping for our mochi bites. However, are partnered with Shop Locale and they offer Saturday delivery (pre-orders only). They serve a large part of the Bay Area (in California). Visit their website to see if they deliver to your city! https://www.shoplocale.us/



Pick Up

Where do I pick up my order?

Pick up is near: 1697 Centre Pointe Dr.
Milpitas, CA 95035 This is only an approximate address. The exact location sent prior to pick-up via text to the phone number provided when ordering. If you require immediate assistance with your order, please DM us on Instagram (it's the fastest way to reach us!) Please include your name, email address, and phone number used to place the order so we can more easily & quickly assist you.



When will I receive pick up instructions?

We typically send full details for pick up by Thursday afternoon via text to the phone number provided when the order was placed. If you require immediate assistance with your order, please DM us on Instagram (it's the fastest way to reach us!) Please include your name, email address, and phone number used to place the order so we can more easily & quickly assist you.



Can I change my pick-up time?

We always try our best to accomodate changes to pick-up times. Please reach out to us as soon as possible if a time change is needed and we will do our best to figure out something that works! On that note - please be mindful of being on time for your pick-up. We prep orders based on the time chosen to ensure the freshness of the mochi bites! If you are running late or will not be able to pick up, please give us a heads up.



General

When are you open?

We are open for pick-up in Milpitas on Saturdays & Sundays. Please check the calendar on our order page to check our availability. If we are sold out, there are a couple of ways to get our mochi bites! See the question below for more details.



You're sold out. Are there other ways to get mochi bites?

Yes, there are a couple of other ways to get our mochi bites! Magnolia Mini Mart (Oakland) - We restock grab bags (8 pcs, variety pack) on Fridays - You can pre-order on their website once they're available! - Walk-ins also welcome - https://www.magnoliaminimart.com/s/order Shop Locale (Bay Area - Saturday Delivery) - Pre-orders ONLY - 8-piece variety grab bags available for delivery throughout the Bay Area - Check their website to see if they deliver to you! - https://www.shoplocale.us/



Catering / Events

Do you cater for events?

Yes, we do! We offer catering services for various events: - Birthdays - Weddings - Baby Showers - Corporate Events Get in touch with us by submitting a request on our contact page or DMing us on Instagram @naber.eatery to discuss the options we offer for catering.